Terms of Service

These terms govern the self-serve Keelra subscription purchased at app.keelra.com. By creating an account and subscribing, you agree to them on behalf of your company ("Customer", "you").

1. Who we are

The service is provided by MFPM Intelligence Sp. z o.o. (company name change from Splot Store Sp. z o.o. pending registration in the National Court Register), Nowy Świat 60/22, 00-357 Warsaw, Poland; KRS 0001236093, NIP (VAT ID) PL5253086543, REGON 544536268 ("Keelra", "we"). Contact: hello@keelra.com.

2. The service

Keelra builds and operates AI workflows for your business operations: document processing, inbox triage, client onboarding review, reconciliation, reporting, and similar repetitive work. The subscription includes the platform workspace, the workflows in your plan, monitoring, and the included AI usage allowance stated on the pricing page.

3. A tool, not advice

The service is software and operational tooling that assists your personnel. Outputs are informational and require human review. Keelra does not provide investment, legal, tax, accounting, regulatory, or employment advice, and nothing in the service constitutes such advice. You remain solely responsible for all decisions made and actions taken.

4. What the service will not do

Keelra does not, and the service is not designed to:

• execute, place, or recommend securities trades,
• provide investment advice, portfolio recommendations, or suitability determinations,
• initiate, authorize, or move money, funds, or assets,
• act as a custodian or as an official books-and-records keeper.

The service processes documents, drafts communications for human approval, and synchronizes your systems of record. Your licensed personnel retain all advisory and fiduciary responsibility and final sign-off.

5. Human oversight

You must maintain meaningful human oversight of all outputs before they are relied upon, sent to third parties, or written to a system of record. The approval gates provided in the platform are a control you are responsible for using.

6. Recruitment workflows

Where the service ranks, scores, or assesses candidates, it operates in assist-only mode: a human makes every advance or reject decision, and the service does not automatically reject candidates. You are responsible for compliance with applicable employment, anti-discrimination, and automated-decision laws, including EU AI Act obligations and, where applicable, independent bias audits.

7. AI output

AI and LLM outputs may be inaccurate, incomplete, or unsuitable. The service is provided "as is" with respect to the correctness of AI-generated content, to the maximum extent permitted by law. You must verify outputs before relying on them.

8. Subscription, billing, and cancellation

The subscription is billed monthly in advance through Stripe at the price shown at checkout. You can update payment details, download invoices, change plans, or cancel at any time through the Stripe Customer Portal linked from your workspace. Cancellation takes effect at the end of the current billing period; no partial refunds for the remainder of a paid period.

9. Chargebacks and suspension

If a payment fails, is disputed, or is charged back, we may suspend your workspace and workflows until the balance is settled. We may also suspend the service for abuse, unlawful use, or use outside these terms, after notice where practicable.

10. Your responsibilities

You are the data controller for the data you process through the service. You are responsible for establishing a lawful basis for processing, obtaining required consents and providing required notices to data subjects, the accuracy and legality of the data you submit, not submitting special-category or payment-card data except as expressly agreed, and your own regulatory licensing, record-keeping, and supervisory obligations. A Data Processing Agreement is available for signature; see also our subprocessor list.

11. Liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or data. Each party's total aggregate liability arising out of or related to the service shall not exceed the total fees paid by the Customer in the 12 months preceding the event giving rise to the claim, except for: (a) your payment obligations, (b) either party's breach of confidentiality, (c) a party's gross negligence or wilful misconduct, and (d) liabilities that cannot be limited under applicable law.

12. Changes

We may update these terms. Material changes are announced by email at least 14 days before they take effect; continued use after that date constitutes acceptance. If you do not accept a change, cancel before it takes effect.

13. Contact

Questions about these terms: hello@keelra.com.